Support
The part most suppliers hope you never need
Three years of next-business-day on-site cover as standard, four years of guaranteed parts, and a phone number that reaches somebody who can read your build sheet.
3 yr
On-site warranty, standard on every machine
NBD
Next-business-day engineer, US mainland
4 yr
Parts availability guaranteed from purchase
30 day
Returns on unopened stock configurations
01If something fails
How a repair actually goes
No web form, no ticket queue, no asking you to reinstall Windows first.
- 01
Tell us the serial
Call or email with the serial number. We look up the exact build — you do not need to describe the configuration.
- 02
We diagnose in one call
Most faults are identified on the first call. On vPro machines we can often look for ourselves.
- 03
Engineer or swap-out
On-site next business day, or a whole-unit swap if that gets you working faster.
- 04
Data stays with you
Failed drives are never returned. We destroy them and issue a certificate.
02Questions
Things people ask before ordering
Ordering
Can we order without a business account?
Yes. Card checkout is open to anyone. A business account unlocks Net 30 terms, purchase-order checkout, volume pricing and a named account manager, and takes about a day to approve.
How does volume pricing work?
Break points at 5, 10 and 25 units apply automatically in the cart — you do not need to ask for them. Above 25 units we quote directly, because at that size lead time, imaging and delivery scheduling matter more than the unit price.
Will the configuration still be available in a year?
For locked configurations, yes. We hold a bill of materials for the life of your framework so unit forty matches unit one, which is what makes software certification and imaging survive a rolling deployment.
Deployment
What does OrcaReady actually include?
OrcaReady applies your image and an asset tag before the unit ships. OrcaReady+ adds BIOS lockdown, TPM provisioning, per-unit kitting and an asset register export, so machines can go straight to a desk without being opened first.
Can you deliver to individual sites or homes?
Yes. We can split a single order across as many delivery addresses as you need, with per-unit labelling so the right machine reaches the right person. There is no charge for splitting an order.
Warranty & repairs
What does the on-site warranty cover?
Three years of next-business-day on-site cover across the US mainland as standard, extendable to five. An engineer comes to the machine. Accidental damage — drops, spills, surges — is available as an add-on.
How long are parts available?
Four years from purchase, guaranteed. That commitment is why we use standard SFX power supplies, standard DIMMs and standard M.2 rather than proprietary parts.
Billing & terms
Do you accept purchase orders?
Yes, on approved business accounts. Enter the PO number at checkout and we invoice on Net 30 terms. We can also match your own PO format and cost-centre coding on the invoice.
Can we lease rather than buy?
Yes, over 24, 36 or 48 months through our finance partner, including an optional refresh-and-return at end of term. Ask for a lease illustration alongside any quote.
Still need an answer?
Existing customers get a direct line. Everyone else gets one too — we just have not met yet.