Privacy Policy

Welcome to OrcaPC ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit this website (the "Site"), make a purchase, or interact with our services, including our desktop, mini-PC, and AIO computer systems (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). The categories include:

• Contact Information: Name, email address, postal address, phone number.
• Account Information: Username, password, and purchase history.
• Payment Information: Credit card details, billing address (processed securely via our designated third-party payment gateways; we do not store full credit card numbers on our servers).
• Communications: Information provided when you contact customer support, initiate a warranty claim, fill out a web form, or leave a review.

• Device and Usage Data: IP address, browser type, operating system, referring URLs, device identifiers, and information about your interaction with our Site.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to track activity on our Site.

To comply with Google’s policies and provide transparency, we explicitly state our use of Google services:

• Google Analytics: We use Google Analytics to understand how visitors engage with our Site. Google Analytics uses cookies to track website traffic and user behavior. This helps us improve our user experience and product offerings. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads and Remarketing: We use Google Ads for remarketing to advertise across the Internet. Google Ads will display relevant ads tailored to you based on the parts of the OrcaPC website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer. You can opt out of Google’s use of cookies or device identifiers via Google’s Ads Settings.
• EU User Consent: For users in the European Economic Area (EEA) and the UK, we ensure that explicit consent is obtained before deploying non-essential cookies, in compliance with Google’s EU User Consent Policy and local regulations.

We use the information we collect to:

• Fulfill and manage purchases, orders, payments, and other hardware-related transactions.
• Create and manage your user profile and product registrations.
• Provide technical customer support and honor warranty agreements.
• Personalize your website experience and deliver content and product offerings relevant to your interests.
• Improve our Site, products, and services using data analytics.
• Comply with legal obligations, prevent fraudulent transactions, and enforce our Terms of Service.

We may share information we have collected about you in certain situations:

• Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, shipping/logistics, data analysis, email delivery, hosting services, and customer service operations.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Depending on your location (e.g., California under CCPA/CPRA, or the EEA/UK under GDPR), you may have the following rights regarding your personal information:

• Right to Access: Request access to the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request the deletion of your personal data ("Right to be Forgotten").
• Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information for targeted advertising.

If you have questions, comments, or wish to exercise your rights under this Privacy Policy, please contact our Data Protection Officer at privacy@orcapc.com. To exercise a right, submit a verifiable consumer request to that address. [Mailing address of the OrcaPC Legal Department to be published at launch.]